Ghana ICT Policy and Plan Development Committee

Republic of Ghana

National ICT Policy and Plan Development Committee

DEPLOYMENT AND EXPLOITATION OF ICTs IN GOVERNMENT MINISTRIES
AND PUBLIC SECTOR ORGANIZATIONS

Information Technology Deployment and Exploitation Problems faced by Organizations / Establishments

The survey on the types of IT deployment and exploitation problems being faced by government ministries and public sector organizations shows that a relatively high percentage of them singled out the cost of computer products and shortage of computer skills as some of the major problems they face.

For example, about 23% of the organizations surveyed identified the high cost of computer products and services as inhibiting the deployment and exploitation of ICTs within their respective organizations. Of those surveyed, 18% singled out the shortage of computer skills within their respective organizations as a major problem area.

Close to 16% of the organizations consider computer systems installation and implementation problem as a limiting factor while 12% reported problems relating to poor after sales customer support by computer vendors. Finally, only a small proportion (about 2%) of the organizations regarded industrial relation problems due to computerization as a major problem area.The table and figure below indicates these.

Percentage distribution of IT related problems faced by organizations	All Sector	Government Ministries	Public Sector Organizations
Computer skill shortage within the organization	18%	20%	16%
Problem with staff acceptance of computers	2%	1%	3%
Problem with adjustment to computer systems	7%	7%	8%
Problems with computer systems installation, etc	16%	17%	14%
Problem relating to after-sales customer support	12%	11%	14%
Problems with monitoring new developments	13%	14%	11%
Problem with proliferation of computer products	7%	9%	5%
High cost of computer products and services	23%	18%	27%
Industrial relations problems due to computerization	2%	3%	2%

The sectorial distribution of the survey results shows that: organizations irrespective of the sector they belong rank the cost of computer products and services as the most problematic.
On the whole a higher proportion of the government ministries regarded computer skill shortage as a problem area compared to those in the public sector organizations. While the percentage for the government ministries is about 20%, the corresponding figure for the public sector organizations is 16%.